Category Archives: Computer Support

Windows 7 Printer and Spooler Issues 0x00005c3

During my many years troubleshooting computers nothing seems to be as frustrating as printing issues. Granted it has gotten much better but that just means when you do have a issue it’s going to be that much harder to fix. Today I had such a issue. I upgraded the drivers for some network printers ahead of a printer change-out, updating some Lexmark, Konica, and HP Universal print drivers to their respective latest versions. Windows 7 usually is good about grabbing the updated drivers form the server and rarely will anyone see any issues. Well during my testing I had installed and uninstalled the Konica universal drivers multiple times and apparently something got corrupt. When trying to install the new printer I got a error saying Cannot connect to Printer along with a 0x000005b3 code. I did a bunch of research and couldn’t find anything that helped. Some posts said delete your temp files, some said look for *.tmp files within the Windows System32 directory and delete those. Others said try running a Microsoft Fit It for the print spooler (50984 for easy fix and 50979 for full fix resetting everything and deleting all your printers). None of these worked.

Then a post said to check your Windows\INF folder and the setupapi.app.log file for clues. I renamed the file then tried installing the printer again and it created a new log file just with info from the failure. It referenced a bunch of missing files from the Windows\System32\DriverStore\FileRepository directory on the computer. So I though well I can just delete those files and it should download fresh. Unfortunately I couldn’t delete the directory. So now I did a search on how to delete files from the DriverCache and found this article: https://technet.microsoft.com/en-us/library/cc730875.aspx?f=255&MSPPError=-2147217396

Long story short the utility pnputil.exe is used from a administrator command prompt to list all the driver packages cached/installed on your machine. pnputil.exe -e lists all the OEM?? numbers and gives a description of what they are. I ran it and looked through the list and found three different Konica drivers listed. I then ran pnputil.exe -d Oem??.inf for each of the three and it deleted the drivers. I checked the FileRepository directly and the directory in question was gone.

I then tried re-adding the network printer and it worked, connected and downloaded the drivers off the server without issue, and has been working since. So if you are getting the 0x00005c3 error try deleting all printers using the same driver then using the pnputil to delete out an drivers cached and then reinstall. Might save you from re-imaging or reinstalling your OS which many people ended up doing when they couldn’t figure it out.